Our ahs hospitality Melbourne-based recruitment team scouts for talent and provides ongoing support to our housekeeping operations across Melbourne and wider Victoria.



Led by Karl Unterfrauner, the Melbourne team have kindly offered us a sneak peek into their day-to-day lives and the culture of their Victorian team as part of our 'Spotlight On' series.

Meet Our HR Manager, Southern Region- Laura Duscher

What are the Melbourne Operational Teams’ responsibilities?

The Melbourne Operations team consists of Emily Sefton, Nipuna Hettiarachchi and Laura Rose and they each provide support to the Housekeeping Managers across 31 sites throughout Victoria.Due to the current demands of the business the Operations team spend most of their days out on site in a hands-on role which consists of client meetings, audits and helping supervise and clean rooms as required.

What is the culture of the Melbourne team?

The VIC team have a positive attitude and often work together to overcome challenges. Despite the challenging climate within the Hospitality industry including labour shortages the team always come to work with a smile on their faces.

What’s your usual day-to-day in the Melbourne office?

The part I love most about my job is the varied days. Some days I will be out on site visiting the teams, conducting audits and other days I will be assisting with interviews or onboarding of candidates. I enjoy the flexibility of my role being able to work from both home and in the office.

What do you like most about working in the Melbourne office?​

The ahs head office is based in Melbourne which consists of the finance, payroll and sales team and we all have a positive relationship, and it is great to see everyone in the office again after mostly working from home for the past 2 years. We all come from a diverse range of backgrounds and often have many stories to share with each other.

Meet Our HR Coordinator- Jade Milazzo

What do you enjoy most about your job?

One of the things I love about my role is that it’s constantly developing and changing. From compliance with new laws and legislation, to technology and employee expectations. It’s never boring and always challenging.

What makes your team unique?

We are a thriving team who value diversity & recognize each other’s individual strengths and talents. Each team member draws on their varied experience & background to collaborate and work toward achieving common goals.

What’s your usual day-to-day in the Melbourne office?

No two days are the same – as the scope of my role is so varies, I am constantly juggling responsibilities and deadlines. I try to structure my day by prioritising tasks dependent on their urgency however I have found that flexibility is key to success in my role.

A typical day will involve: Recruitment activities, performance management, training & development & providing administrative support to both internal and external stakeholders.

What do you like most about working in the Melbourne office?

There's always buzz in the air, colleagues are enthusiastic and energetic, and there are lots of conversations happening. We have cultivated a supportive culture which has encouraged collaboration between departments.

Our Melbourne Office

Situated on Bourke Street in the hustle and bustle of the Melbourne CBD, our Melbourne office is easily accessible and surrounded by amenities. This makes visiting our Melbourne office convenient for hotel operators wishing to have a one-to-one about our hospitality services or for candidates interviewing for a position at one of our hotels across Victoria.

If you would like to contact our Melbourne office or enquire about housekeeping services for Victoria or Tasmania, get in touch with us today.

If you enjoyed learning about our Melbourne team, then check our previous instalment of our 'Spotlight on' series. Spotlight on Our Brisbane Office introduces readers to our busy Queensland office and the QLD operations team that call it home.​