Building Stronger Teams Through Inclusion in Cultural Diversity Week
At ahs hospitality, Cultural Diversity Week is an opportunity to reflect on what truly makes our teams strong: the people, perspectives and experiences that come together every day across our operations.
Housekeeping is one of the most diverse workforces in the hospitality industry. Across our teams, individuals from over 80 nationalities work side by side, bringing unique skills, values and ways of thinking. This diversity is not only part of who we are, it is a key driver of how we deliver consistent, high-quality service.
A Workforce Shaped by Diversity and Inclusion
Our workforce reflects a strong commitment to inclusion and equal opportunity.
Today, 70.04% of our workforce are women, with 73.12% of leadership roles, including Supervisors, Executive Housekeepers and Housekeeping Managers, held by women. Women also make up 55% of our head office team, and over the past 12 months, 31 women have been promoted internally.
These numbers represent more than diversity; they demonstrate a workplace where individuals are supported to grow, take on leadership roles and build meaningful careers.
Creating a Culture Where People Feel Valued
Diversity is only meaningful when people feel genuinely respected, heard and included. At ahs hospitality, this is something we actively build every day.
Over the past 12 months, we have welcomed new team members from over 30 diverse cultural backgrounds into our workforce, each bringing their own experiences, perspectives and strengths. As our teams continue to grow, so does our commitment to creating an environment where everyone feels they belong.
We focus on fostering a culture where team members feel comfortable being themselves, where different perspectives are not only accepted but valued, and where leaders support their teams with empathy, understanding and cultural awareness.
This is reflected in our employee engagement score of 92.56%, a strong indicator of the connection, trust and sense of belonging that exists across our teams.
Supporting Our People at Every Stage
Supporting diversity also means recognising the different needs of our workforce.
We continue to support team members through parental leave, with 16 female team members accessing parental leave in the past year, alongside flexible and inclusive workplace practices that accommodate different life stages, cultural commitments and personal circumstances. We also celebrate a wide range of cultural festivals, recognising and embracing the diverse backgrounds of our people.
These initiatives help create a workplace where people feel supported not only professionally, but personally.
Diversity in Action, Every Day
In housekeeping, diversity is visible every day in the way teams collaborate, support one another and bring different strengths to their roles.
It can be seen in teams working across languages and cultures, leaders adapting their approach to support individuals, and colleagues learning from one another to build stronger connections.
This diversity strengthens not only team culture, but also the quality of service delivered to our hotel partners and their guests.
Looking Ahead
As we celebrate Cultural Diversity Week, we recognise that building an inclusive workplace is an ongoing journey.
We remain committed to creating opportunities for growth and leadership, supporting diverse teams through inclusive practices, and continuing to build a culture where everyone feels valued and respected. Because when people feel they belong, they perform at their best, and that is what drives strong teams, great workplaces and exceptional guest experiences.
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