Spotlight on our Adelaide Office

26 October 2022

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Led by Kerry Mallon and Paul Baker, the close-knit team inSouth Australia have kindly offered us a sneak peek into their day-to-day lives and the culture of the Adelaide office as part of our 'Spotlight On' series.

Meet Operations Manager: Kerry Mallon

Kerry is in her 12th year with ahs hospitality in Adelaide. She started with her team in 2010 as an Executive Housekeeping (HK) Manager, when the inhouse housekeeping team she was leading was contracted to ahs hospitality. She then moved into a Regional Executive Housekeeping role and then continued to progress into the role of Operations Manager in 2016. We asked Kerry a few questions about her role and experience in the Adelaide team, here is what she had to say...

What are the South Australia Operational Teams’ responsibilities?

Supporting the teams in Adelaide operationally, building and maintaining client relationships, recruitment, training and onboarding of new hire staff. We also ensure compliance with all safety processes are met at each site.

What is the culture like in the South Austalia team?

We have an amazing team here in South Australia, especially with our Onsite Housekeeping Managers/Executive Housekeeping Managers who have worked with us for many years and are very experienced and fantastic at what they do on a day-to-day basis.

What’s your usual day-to-day in the Adelaide office?

I am always taking a look at my appointments calendar, then checking in with each site, ensuring they have all staffing and resources available and in place, including joining the teams for the team briefings when possible. Additionally, I’m attending client meetings, hotel inspections weekly, and visiting different sites each day.

What do you like most about working in the Adelaide office?

Adelaide is definitely the best state in Australia 😊 (I'm not biased at all!). The teams in each of our hotels and in our head office in Adelaide are amazing and a pleasure to work with!

Meet Operations Manager (SA/TAS): Paul Baker

Paul joined the ahs team in 2011 and is celebrating 11 years with the business this year! Paul looks after some of the South Australian portfolio including labour hire contract with Journey Beyond as well as the Tasmanian portfolio.

What do you enjoy most about your job?

There are different challenges every day, I like that there is always something that makes every day interesting and versatile. To me it is great that no day is exactly the same!

What makes your team unique?

We have an amazingly diverse team in South Australia and Tasmania. In fact, overall, ahs has pretty incredible diversity of staff with an employee base registering from 89 varied nationalities.

What’s your usual day-to-day in the SA office?

From attending client meetings to touching base with head office and connecting with my team, my role revolves heavily around people. Stakeholder management is something I enjoy and luckily that’s what fills my days.

What do you like most about the SA office?

The SA office is very inclusive which makes for a comfortable and inviting work environment. Having an inclusive workplace really makes a big difference in being happy to show up for work every day.


Situated on Sir Donald Bradman Drive in Hilton SA, our Adelaide office is easily accessible and surrounded by plenty of amenities. This makes visiting our Adelaide office convenient for hotel operators wishing to have a one-to-one about our hospitality services or for candidates interviewing for a position at one of our hotels across South Australia.

If you would like to contact our Adelaide office or enquire about housekeeping services for South Australia or Tasmania, get in touch with us today.

If you enjoyed learning about our Adelaide team, then check out the last installment of our 'Spotlight on' series. Spotlight on Our Melbourne Officeintroduces readers to our busy Melbourne office and the VIC operations team that call it home.