Meet our ahs hospitality New Zealand Team: Interview with Tim Reynolds

Camilla Yang • March 12, 2024

ahs hospitality have proudly been providing outsourced housekeeping service to the New Zealand Market since 2013.


10 years on, with the support of our Australian team, and offices in both Auckland and Christchurch, the team have been growing from strength to strength with hotel partnerships across both north and south islands. We had a yarn with Tim Reynolds, General Manager New Zealand to get to know more about his team and the housekeeping operations he is leading.

ahs hospitality (ahs): Who is in your team?

Tim Reynolds (TR): The team is made up of myself, Sophia Liu (North Island Operations Manager), and Jill Nuqui (P&C Advisor NZ).


ahs: What is the hospitality industry like in New Zealand – is there a difference between Australia and New Zealand?

TR: There aren’t too many major differences between Australia and New Zealand hotel operations. If I had to highlight one thing it would be that outsourced housekeeping is not widely recognised or understood in hotels across New Zealand. We have had to work hard on educating what we do and how we do it, and to build our reputation.


ahs: How do you think ahs hospitality’s Labour Hire Solution will benefit hotels across New Zealand?

TR: After building our reputation in the market over the past year we are now in a position to use this and provide experienced, hotel specific staff. Our advantage being our processes and systems around hotel housekeeping. There is no other hotel specific company that can offer experienced housekeepers in this space like we can - which not only improves the hotel’s operating standards, but also satisfied hotel guests!


ahs: What do you do as a team to ensure operational success?

TR: Communication across the whole team at all times is our key to ensure operational success.


ahs: What activities do you do to bond as a team?

TR: We are yet to form any team traditions and activities, as we are a fairly new team. But our team bonding experiences stem from always being there for each other to help support one another.


ahs: If you can describe the New Zealand team in 3 words, what will they be?

TR: Resilient, Patient, Hands-on


ahs: Why is ahs hospitality a great place to work?

TR: The people and the fact that everyone supports each other to achieve the same goals!


If you are interested in learning more about our New Zealand labour hire solution – click here

Sustainable Cleaning Starts with Small Changes

By Camilla Yang • 24 April 2026
With Earth Day this month, it’s a timely reminder that sustainability is driven not only by major innovations, but also by the everyday actions that collectively create meaningful change. In housekeeping and commercial cleaning services, practical sustainability can be embedded in daily operations through smarter resource use, reduced waste, and continuous improvements that support both environmental outcomes and operational efficiency.

Building Stronger Teams Through Inclusion in Cultural Diversity Week

By Camilla Yang • 25 March 2026
At ahs hospitality, Cultural Diversity Week is an opportunity to reflect on what truly makes our teams strong: the people, perspectives and experiences that come together every day across our operations. Housekeeping is one of the most diverse workforces in the hospitality industry. Across our teams, individuals from over 80 nationalities work side by side, bringing unique skills, values and ways of thinking. This diversity is not only part of who we are, it is a key driver of how we deliver consistent, high-quality service. 

Move-In Ready: A Complete Cleaning Checklist for Student Living

By Camilla Yang • 27 February 2026
With February here and new students preparing to move in, student accommodation providers are entering one of the busiest times of the year. Tight turnaround windows, high occupancy and rising expectations mean every room and shared space needs to feel clean, fresh and ready from day one. A well-planned turnover cleaning approach helps create a positive first impression for incoming residents while protecting the long-term condition of your property. It also ensures a smoother transition between outgoing and new students, making move-in periods far more manageable for on-site teams.

Hospitality in 2026: What Hotels Expect From Housekeeping Partners

By Camilla Yang • 20 January 2026
As the hospitality industry moves into 2026, the role of housekeeping continues to evolve. Hotel operators are no longer looking for providers who simply deliver clean rooms, they are seeking strategic housekeeping partners who can support operational efficiency, guest satisfaction, workforce stability, compliance, and sustainability. With ongoing labour challenges, rising guest expectations, and increased focus on sustainability and risk management, housekeeping has become a core driver of overall hotel performance. So what will define a strong housekeeping partnership in 2026? 

6 Fun Ways to Celebrate Christmas With Your Housekeeping Team

By Camilla Yang • 3 December 2025
The festive season is a wonderful opportunity to recognise the incredible work of housekeeping teams. While guests are enjoying holidays, reunions, and summer travel, our housekeeping teams work tirelessly behind the scenes to create clean, welcoming spaces that make every stay feel special. Celebrating Christmas and New Year with your team is not only a way to show appreciation, but also a chance to build connection, strengthen morale, and end the year on a positive note. Here are six meaningful ways to celebrate with your housekeeping teams this festive season.

Preparing for Summer Peak Season: Getting Hotels, Commercial Spaces, and Student Accommodation Ready

By Camilla Yang • 18 November 2025
As we move into the summer holiday period, many industries begin to experience their own version of “peak season.” Hotels welcome a surge of guests, shopping centres see heavier foot traffic, offices prepare for year-end shutdowns, and student accommodation providers manage large-scale move-outs. With demand rising across the board, now is the perfect time for businesses to plan ahead, strengthen their cleaning and housekeeping operations, and ensure they’re well-prepared for the busy months ahead.

Safe Work Month 2025: Be Prepared. Be Safe

By Camilla Yang • 21 October 2025
October is Safe Work Month, and at ahs hospitality, it’s our time to pause, reflect, and celebrate what truly keeps our teams strong: safety. This year’s theme, “Be Prepared. Be Safe.”, captures the proactive approach we take to safety every day. As Jay Markland, Safety and Quality General Manager, explains: “Every day, we assess our tasks, identify risks, and put the right steps in place to keep our people safe. These risk assessments help shape our training and procedures, because when we follow our processes, we protect not just ourselves, but each other.” Throughout the month, we’ve focused on a new topic each week, exploring how small, everyday habits can make a big difference and help us create a safer workplace for everyone.

Housekeeping Week 2025: Celebrating the Heart of Hospitality

By Camilla Yang • 29 September 2025
At ahs hospitality, Housekeeping Week is more than a celebration. It is a chance to shine a spotlight on the people who are truly at the heart of hospitality. Across Australia and New Zealand, our housekeeping teams are the ones who make every guest stay special, combining skill, care, and professionalism with a passion that sets them apart.

Your Spring Guide to Deep-Cleaning Hotels and Commercial Venues

By Camilla Yang • 19 August 2025
As spring approaches, businesses across Australia and New Zealand prepare for an influx of travellers, diners, conferences, and special events. This makes spring cleaning more than just a seasonal ritual, it’s a strategic step in ensuring exceptional guest satisfaction, protecting your property’s reputation and staying ahead during the busy season. At ahs hospitality, with over 30 years of experience in housekeeping services, we know what it takes to get rooms, restaurants, and facilities truly guest-ready. That’s why we’ve put together a practical deep-cleaning checklist to help your team prepare for spring. 

From Dreams to Leadership: How International Talent is Thriving at ahs hospitality

By Camilla Yang • 24 July 2025
At ahs hospitality, we believe that great leadership has no borders. Through our New Zealand International Student Program, we proudly welcome skilled and driven individuals from around the world, providing them with meaningful opportunities to grow into confident and capable leaders within the hospitality industry. Meet Nirmal and Krishna, two dedicated professionals from Nepal who joined ahs hospitality through this program. Arriving in New Zealand with ambition and determination, they now hold 2IC (Second-in-Charge) leadership roles in some of the country’s busiest hotels. Their journeys reflect more than just career success. They are stories of resilience, growth, and discovering a strong sense of purpose in a new environment.