Meet our ahs hospitality New Zealand Team: Interview with Tim Reynolds

Lucia Fong • Mar 12, 2024

ahs hospitality have proudly been providing outsourced housekeeping service to the New Zealand Market since 2013. 10 years on, with the support of our Australian team, and offices in both Auckland and Christchurch, the team have been growing from strength to strength with hotel partnerships across both north and south islands. We had a yarn with Tim Reynolds, General Manager New Zealand to get to know more about his team and the housekeeping operations he is leading.

ahs hospitality (ahs): Who is in your team?

Tim Reynolds (TR): The team is made up of myself, Sophia Liu (North Island Operations Manager), and Jill Nuqui (P&C Advisor NZ).

ahs: What is the hospitality industry like in New Zealand – is there a difference between Australia and New Zealand?

TR: There aren’t too many major differences between Australia and New Zealand hotel operations. If I had to highlight one thing it would be that outsourced housekeeping is not widely recognised or understood in hotels across New Zealand. We have had to work hard on educating what we do and how we do it, and to build our reputation.

ahs: How do you think ahs hospitality’s Labour Hire Solution will benefit hotels across New Zealand?

TR: After building our reputation in the market over the past year we are now in a position to use this and provide experienced, hotel specific staff. Our advantage being our processes and systems around hotel housekeeping. There is no other hotel specific company that can offer experienced housekeepers in this space like we can - which not only improves the hotel’s operating standards, but also satisfied hotel guests!

ahs: What do you do as a team to ensure operational success?

TR: Communication across the whole team at all times is our key to ensure operational success.

ahs: What activities do you do to bond as a team?

TR: We are yet to form any team traditions and activities, as we are a fairly new team. But our team bonding experiences stem from always being there for each other to help support one another.

ahs: If you can describe the New Zealand team in 3 words, what will they be?

TR: Resilient, Patient, Hands-on

ahs: Why is ahs hospitality a great place to work?

TR: The people and the fact that everyone supports each other to achieve the same goals!

If you are interested in learning more about our New Zealand labour hire solution – click here

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New Zealand Housekeeping Manager and leader

Why Hotel Housekeeping is a Gateway into Leadership

By Lucia Fong • 15 Apr, 2024

In the bustling world of hospitality, where every guest interaction and experience matters, hotel housekeeping stands out as an unsung hero. Beyond the daily tasks of tidying rooms, making beds, and wiping down public areas, working in housekeeping in the hotels and accommodation industry can serve as an effective pathway into leadership. While it may not be immediately apparent, the skills acquired in hotel housekeeping – including attention to detail, communication, cultural awareness, and adaptability, lay a strong foundation for aspiring leaders. In this blog we will explore the soft skills people learn being a housekeeper and how they are transferable within the hospitality industry and valuable for those in any leadership positions.

Celebrating and recognising ahs hospitality's commitment to health and safety in the workplace in the lead up to World Day For Safety And Health At Work 2024

By Lucia Fong • 15 Mar, 2024

As we approach World Day for Safety and Health at Work 2024 on April 28 th , we take immense pride in how we recognise and prioritise the safety and well-being of our employees and housekeepers through our daily operations. As Australia and New Zealand’s leading provider of outsourced hotel housekeeping services, we show our dedication to fostering a culture of safety through various innovative initiatives and partnerships.

Why Labour Hire is a Cost-effective Housekeeping Solution in New Zealand

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Managing your hotel or property’s housekeeping needs efficiently is paramount to providing an exceptional guest experience in 2024. As a hotelier in New Zealand , you understand the challenges of maintaining high quality standards while keeping costs in check. This is where the innovative solution of outsourced short-term labour hire in housekeeping comes into play, offering a cost-effective and flexible approach to meet your staffing requirements that does not compromise on quality.

Looking Ahead With Leanne Graham: ahs hospitality's Executive General Manager’s Vision for 2024 and the Future – Exclusive Interview

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2023 was a big year for us at ahs hospitality. We celebrated 30 years of providing outsourced hotel housekeeping solutions across Australia and New Zealand, had record levels of hotel-based celebratory team morning/afternoon teas, and delivered our strongest operational efficiencies to date. And in 2024, we are excited to continue the successful collaborative momentum we achieved over the past 12 months with our housekeepers, hotel clients and support office teams. We sat down with our Executive General Manager, Leanne Graham, to not only reflect on the year we had, but to also get the inside scoop of what is in store for the business in 2024. You can read our exclusive interview with Leanne below.

The Psychology Behind Cleanliness and Guest Satisfaction in the Hotel Industry

14 Dec, 2023

In the world of hotel hospitality, first impressions are everything. From a seamless online booking experience, a warm welcome from the receptionist at the hotel lobby, and clean, tidy rooms presented neatly by friendly housekeepers, these are some of the touch points of a hotel that play a key role in shaping the overall positive guest experience.

Our Housekeeper’s Most Memorable Hotel Guest Experiences

06 Nov, 2023

When you step into the exciting world of hotel housekeeping, it's not just about fluffing pillows and making beds, because every now and again, you get to rub shoulders with high profile guests! So, as part of our 30th anniversary celebrations , we asked some of our housekeepers about their most unforgettable and heart-warming guest experiences. Read on to see what they had to say:

How Outsourced Hotel Housekeeping Can Contribute to Sustainability Goals

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As the world becomes increasingly focused on sustainable practices, hotel management is taking a closer look at their daily operations and how they can reduce their carbon footprint. As hoteliers and business leaders, you know how important it is to stay competitive in the hospitality industry. But with increasing pressure on businesses to become more sustainable, are you aware of all the ways that outsourcing your housekeeping services can help you reach your sustainability goals? Not only does outsourcing free up internal resources and allow hotels to focus on their core competencies, but it can also reduce the environmental impact of their operations. By partnering with a company that has expertise in sustainable cleaning, hotels can ensure that practices such as using eco-friendly cleaning products, minimising water usage, and proper disposal of waste are being implemented. Outsourcing hotel housekeeping is a smart way for hotels to not only meet their sustainability goals, but also improve the overall guest experience.

Meet Cheryle: ahs hospitality's Legendary Employee of 29 Years!

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We're thrilled to celebrate 30 incredible years of hotel housekeeping excellence at ahs hospitality, where we've been proudly delivering our hotel housekeeping solutions across Australia and New Zealand to our clients. As we reflect on this journey, we had the absolute pleasure of sitting down with our longest serving employee, Cheryle, who has been an integral part of the ahs hospitality community for 29 amazing years! Join us as we dive into Cheryle's unforgettable moments and her best-kept housekeeping secrets in our exclusive interview.

From Housekeeping Supervisor to Quality and Training Manager – Verena’s Career Journey With ahs hospitality

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In our 30 years of operation, we have collected so many great stories, from our humble beginnings in Perth, our expansion into the New Zealand market and how we survived and thrived through the COVID-19 Pandemic. But at the heart of everything we do is our people. So, we thought there was no one better to hear from, than one of our longest serving team members. Join us as our Quality and Training Manager, Verena, shares her incredible career journey from housekeeper supervisor to the leadership role she continues to make her own.

Changes to Hospitality Over the Last 30 Years

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The year was 1993, Nelson Mandela won the Noble Peace Prize in recognition of his efforts to end apartheid and promote reconciliation in South Africa, Robin Williams redefined fatherly love in Mrs Doubtfire, and the world was introduced to the sounds of Radiohead with the release on their debut album, Pablo Honey. And in Western Australia, ahs hospitality was established as the first company to provide outsourced housekeeping services in Australia. It was a big year. In the 30 years since, ahs hospitality has continued to expand and grow throughout all Australian states and territories, as well as establishing a presence in New Zealand. In that time, the hospitality and hotel industries have undergone dramatic transformations. Sweeping advances in technology, shifting consumer preferences, and increased global connectivity have played key roles in reshaping this dynamic industry. Gone are the days of using an actual room key that had to be left with reception every time you left the premises- now we book and check in on our phones, use electronic keys to enter, with some hotels enabling radio frequency identification (RFID) allowing customers to use their phones as keys, and more avant-garde hotels are even allowing our furry family members to enjoy a life of luxury with us. We’ve seen huge changes in room configuration and layout with open plan bathrooms becoming more popular, and equally as divisive! We’ve moved well past pay-per-view and free to air televisions, and paid access to dial-up internet, to smart TVs, Wi-Fi connect ability throughout hotels, and a more tech savvy, personalised ability to connect to the rooms we stay in. Let's delve into the major changes that we’ve seen through the years at ahs hospitality, how they have impacted the industry, and how these changes impact our team.