Our Brisbane-based Human Resources team scouts for talent and provides ongoing support to our housekeeping operations across Queensland and the Northern Territory.

Led by Chris Pascoe, this close-knit team have kindly offered us a sneak peek into their day-to-day lives and the culture of their Brisbane team as part of our 'Spotlight On' series.

Meet Our QLD Human Resources Manager

Zara Fahey is our friendly Human Resources Manager based in our Brisbane HQ.

Zara loves the variety her role offers as she is often jumping from working at home, to working in the Brisbane office, to visiting hotel sites.

From placing housekeepers into hotels in Darwin to attending site meetings on the Sunshine Coast, her day is never boring.

What are the QLD/NT Operational Teams’ responsibilities?

The Queensland and Northern Territory Operations team provides support to our on-site hospitality teams across NT, North QLD, Brisbane, and the Gold Coast. It’s a role that requires juggling many balls at once as their duties range from client management, participating in site meetings and audits, and training and development.

What is the culture of the Brisbane team?

The QLD / NT team have always been a very close-knit team, often bonding over our love of food. We adapt very well to change and take things in our stride. Despite predominantly working from home for the last 18+ months we share positives from our week in our weekly team meetings, and share both our personal and work goals with each other. On the days we get together in the office we often have lunch together which is really enjoyable.

What’s your usual day-to-day in the Brisbane office?

Each day varies for me depending on my workload and where I am working. At the moment I am completing interviews and mobility assessments on the Gold Coast, working from home, and working from the office.

The first thing I do each morning is make a cup of tea and check my emails so I can address the most urgent tasks and prioritise my day. Cindy, our HR Coordinator, and I then have a catch-up to discuss what we have on for that day and from there we dive straight into the world of HR and recruitment.

What do you like most about the Brisbane office?

It’s great to share our office with a combination of business units that make up Chandler Macleod Group, our parent company. We have CMPI, our marketing team, and Peoplebank located near us in the office. Everyone is always happy to see each other and have a catch up which I really enjoy. The office is also located in a great spot in the Brisbane CBD, with many great lunch (and shopping) options. Our team especially enjoys celebrating birthdays and other occasions at a delicious dumpling restaurant!

Meet Our QLD Human Resources Coordinator

Cindy Gil Mora is our positive Human Resources Coordinator who supports our Queensland and Northern Territory housekeeping teams.

Cindy is a people person, which means she is in the right job. A lot of Cindy's work involves helping candidates navigate their way through onboarding and into employment with ahs hospitality.

What do you enjoy most about your job?

I really enjoy having such a diversity of tasks, I am learning something new every day, building on my skills and knowledge.

What makes your team unique?

I feel very lucky to be in such a great team, everyone is very supportive, my team is always available to help me improve in my role. I am so glad to have Zara as my mentor, working with her has been a great experience.

What’s your usual day-to-day in the Brisbane office?

I have coffee or tea before I start working, I then complete interviews/MAT tests, and then work on my tasks for the day. If my team is in the office, we all have lunch together.

What do you like most about the Brisbane office?

Our location is great and the facilities are amazing. I like that we have bathrooms with shower and fresh towels, so I can get ready for work after going to the gym.

Our Brisbane Office

Situated on Edward Street in the hustle and bustle of the Brisbane CBD, our Queensland office is easily accessible and surrounded by amenities. This makes visiting our Brisbane office convenient for hotel operators wishing to have a one-to-one about our hospitality services or for candidates interviewing for a position at one of our hotels across Queensland.

If you would like to contact our Brisbane office or enquire about housekeeping services for Queensland or the Northern Territory, get in touch with us today.

If you enjoyed learning about our Brisbane team, then check out the first installment of our 'Spotlight on' series. Spotlight on Our Sydney Office introduces readers to our busy Sydney office and the NSW operations team that call it home.​