Our Sydney team in Australia has been hard at work talent sourcing, placing and supporting our housekeepers across our NSW hotels. With labour shortages due to closed borders, finding and onboarding new ahs hospitality team members has been our priority.​

While growing our ahs hospitality family is always important, our Sydney office are also dedicating the time to nurturing our current hotel clients and welcoming new hotel partners into the fold. If you wish to enquire about our outsource guest services contact us directly.

To provide a sneak peek into daily life within our Sydney office we spoke to some of our valued team members who keep the office running like a well-oiled machine.

Meet Our NSW Operations Manager

Matthew Bird AKA ‘Matt’ is our friendly Operations Manager based in our Sydney HQ. With a portfolio of hotels across New South Wales regional and metropolitan locations, Matt is often spotted running to, or from, site visits.

Matt also spends his time on building out and the delivery of projects to improve efficiencies and processes. We spoke with Matt in more depth about his place in our Sydney support office.

What are the NSW Operational Teams’ responsibilities?

The role of New South Wales operational team is to provide leadership and support to our teams in multiple sites across state. This includes client management, as well as building out our compliance, training, processes, and resourcing.

What do you like most about the Sydney office?

George Street is a great location, in the heart of Sydney’s CBD. It provides accessibility and it is a modern environment that speaks to our clientele. It is also important to note that we have a fantastic and cohesive operations team in NSW, that makes the working environment so much more enjoyable.

What do you enjoy most about your role?

It’s difficult to pick just one, I enjoy the autonomy as I visit different hotel sites, achieving positive change after challenges have arisen, working with different brands and am always meeting new people from a diversity of backgrounds. I enjoy working for ahs hospitality because of the access to our significant resources and infrastructure.

What is the culture of the Sydney team?

It is very collaborative. We support each other, we all regularly have a laugh together, we bounce ideas off each other, and we all bring something different. We also always emphasise honesty and transparency within our team.

Meet Our Human Resources Manager (NSW/ACT)

Sarah Stewart is our always conscientious and welcoming HR Manager. Sarah leads her NSW team which includes, the “lovely Winnie”, who looks after the recruitment for all the housekeeping teams for NSW and ACT along with many other HR tasks. The “very efficient Melissa” who helps both the NSW and QLD teams out with admin and, finally, two diligent and hard-working interns, Raphael from Blue Mountains International Hospitality School and Viet Ha from The International College of Management Sydney.

Sarah gave us the low-down on what life is like being part of the ahs hospitality Sydney support family:

What’s your usual day-to-day in the Sydney office?

A typical day for me may include providing our Operations Managers with support or updates on what is happening in their portfolios, meetings with ahs hospitality hotel team members, and implementing project work.

There is always a lot ‘on the go’ and I like to get involved, from compliance tasks to building our housekeeping talent sourcing strategies and solutions. Working in the hospitality industry you need to stay flexible as your day will never go as planned.

What do you like most about the Sydney office?

The people. I like having a diverse mix of business units altogether. I don’t know everyone in the office, but I enjoy being able to touch base and keep updated with news from other areas of the business.

What do you enjoy most about your job?

I love the diversity in my role, working with a great team of people, and the autonomy I am given to achieve business goals.

What is the main purpose of your team?

Officially - supporting the operations and hotel teams through all aspects of the employee lifecycle while minimising risk and maintaining compliance for the business. Unofficially – lawyer, psychologist, event planner, teacher, detective, peacemaker, career planner! Life is never boring on our team.