Our Housekeeper’s most memorable hotel guest experiences

06 November 2023

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​When you step into the exciting world of hotel housekeeping, it's not just about fluffing pillows and making beds, because every now and again, you get to rub shoulders with high profile guests! So, as part of our 30th anniversary celebrations, we asked some of our housekeepers about their most unforgettable and heart-warming guest experiences. Read on to see what they had to say:

Leanne – Housekeeper, Queensland, 10 years with ahs hospitality

“I have worked at many of hotels across Australia that have had their fair share of celebrities, but one particular Melbourne hotel I was working at during the time had the highs of celebrities.

In our morning briefings we were given the heads up on any well-known people that were staying or being interviewed at the hotel. These guests included Kendall and Kylie Jenner, Hugh Jackman, Samuel Jackson, Keanu Reeves and many more.

This one morning in 2017 when they were giving us the information that celebrity rock band Guns n Roses was staying with us, I had the biggest smile on my face and had to hold in the excitement. They were staying with us for few days and when they were informing us their allocated rooms my jaw dropped as Slash and Axle Rose were allocated on the floors that I looked after. I was so excited! It was an honour to meet them both.”

Deb – Housekeeper, Queensland, 20 years with ahs hospitality

“One time during the Gold Coast 500 I was standing at the window at the end of the hotel corridor and a man stood next to me. I asked him what he reckons they are waving around, he looked at where I was pointing and said they are waving ‘Go Brocky’ signs. I look back at him and I was standing next to Peter Brock. I had no clue!

Another time, a guest was having trouble getting into his room. I asked him if he needed any help and he said he could not open his door. I asked for his name so I can confirm with the front desk if the name and room number matched. The name he told me was ‘Mark Lizotte’, but as soon as I looked him in the eye, I realised immediately that it was rock star Diesel. I had to pretend I did not know him. But when I called the front desk I told them, “OMG I’ve left Diesel standing outside his door!

Another memorable guest experience I had was when I was working opening night of the Gold Coast Commonwealth Games 2018. I was in the lift with Delta Goodrem and a family. It stopped at their floor, and they got out, the dad looks back and said, you are Delta, right? She said yes, I am. He called to his kids saying kids it is her, they came running back to hug her. She stepped out of the lift to chat, and I held it open waiting for her. She hopped back in and thanked me. I said that was a very nice thing to do. She said it is her favourite part of her job. “

Tracey – Housekeeper, Queensland, 9 years with ahs hospitality

“My highlight was meeting Tane from Home and Away. As he walked around the corner, I saw him and called, "HEY, TANE!". He called back, "HEY!" As if we had known each other for years.

He was lovely and friendly and keen to have a chat. Got a hug off him as we finished chatting. This is definitely my highlight during my time working in housekeeping!”

Patricia – Housekeeper, South Australia, 10 years with ahs hospitality

“I have two unforgettable guest experiences. The first one is from Burt Bacharach, the famous American songwriter, composer, and pianist. He was a lovely guest, very kind and made you feel very welcome with his sense of humour. It was the best experience I had as a room attendant.

The second one is from Danny Green the boxer. I was servicing his room and he walked in the room, I escorted him out of his room not knowing who he was, and I asked him to open the door using his key. Doing that he was so impressed that his room had high security. He was a gentle man and at the end of my shift he gave me 4 tickets for his last boxing match!”