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We sat down with Michael Bourne, Group Director of Operations at Pro-invest Group, to discuss his experiences with outsourcing and working with ahs hospitality.
Q1. Across Australia and New Zealand how many properties does Pro-invest have in it’s portfolio?
A: We have 4 operating hotels, 2 opening in the next 6 – 7 months, 1 opening in 11 months, 3 others under construction and 2 more new builds about to be announced.
Q2. What benefits does the Pro-invest Group see in outsourcing?
A: The key benefit in outsourcing for us it that it enables us to focus our attention and expertise on what we feel are the core elements of running successful hotels.
In saying this, I am not suggesting housekeeping is not a vital part of our success; quite the contrary - it is a vital element, however by successfully outsourcing to a professional, reliable and aligned partner - our skill set does not need to be orientated to managing the details of housekeeping on a minute to minute, hour to hour, day to day basis.
Q3. ahs hospitality has formed a strong relationship with Pro-invest Group through partnerships in your Holiday Inn Express properties. Why have you found them to be a suitable outsourced housekeeping partner?
A: Strong business relationships are built by sustaining mutually beneficial outcomes. Mutually beneficial outcomes are achieved through open and frank discussions regarding not just what needs to be achieved but the way in which it is achieved.
We have that understanding with ahs and this means we are aligned in what we do and how we do it. Once this alignment is achieved you can tackle the inevitable changes and challenges together in good faith.
Q4. Brand standards and guest experience are paramount to the success of your hotels; how well has ahs managed these areas?
A: The results are there; we have passed every brand audit conducted on our operating hotels and our cleanliness scores as rated by our guests are well above average.
Q5. What projects are on the horizon for Pro-invest Group?
A: As mentioned earlier, we have 6 projects currently under construction with 3 opening in the next 12 months. We also have a highly active development team looking for additional sites.
Over the next few years our portfolio is set to exceed 20 hotels.
If you’re interested in learning more about leveraging the benefits of outsourcing reach out to the team at firstname.lastname@example.org or call them on 1800 026 036.
This interview was published in Executive Housekeeper, please click here to see the full article on page 19.